Return Policy

While we strive to get your complete satisfaction on all orders, we understand that items need to be returned, sometimes. We accept returns within 14 business days of invoice date as long as there’s at least 90% of the product remaining. Please note: This applies to Bath & Body products only; candles that have been used may not be returned.


Please email and an associate will provide you with a return authorization number.

Ship package to following address with return authorization number included. Level Naturals does not cover return shipping.

Level Naturals
ATTN: Web Returns
984 N. Lemon Street
Orange, CA 92867


Please contact us immediately at (800) 951-6807 if you receive a damaged product (broken bottle, Jar or closure), or if you are missing an item in your order. We will either track your package or replace the damaged items at our expense. For exchanges, all damaged items must be sent to our offices for a new unit.